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We’re based in Victoria and offer free shipping on orders over $100 to most of Australia, including metropolitan and regional areas. Check your postcode during checkout for delivery eligibility. Shipping costs vary based on destination and order size for purchases below $100.

Delivery times range from 1-3 business days for Melbourne and surrounding areas, and 3-7 business days for regional areas. We accept Visa, MasterCard, PayPal, and bank transfers. Contact us for any payment method inquiries.

Address

Camberwell, 3124 Victoria, Australia

Phone

+61 404 166 007

Email

info@itsmywine.com.au

Your Wine Questions Answered

What regions do you ship to?

Our online wine shop in Australia currently ships wine to most regions across Australia. This includes metropolitan areas as well as many regional areas.

However, there may be some remote or restricted areas where we are unable to deliver. To check if we can ship to your specific location, please enter your postcode during the checkout process. If we’re unable to deliver to your area, we’ll provide a notification before completing your order.

How much does shipping cost?

Shipping costs can vary depending on several factors, including the destination, the quantity of wine ordered, and any ongoing promotions or discounts.

To provide the most accurate shipping cost, we recommend adding your desired items to the cart and proceeding to the checkout page. Here, you will be able to enter your delivery address, and the system will calculate the exact shipping cost for your order.

Keep in mind that orders above a certain total may be eligible for free shipping, depending on the current promotions or offers available.

How long does shipping take?

Shipping times can vary depending on your location within Australia. For customers in Melbourne and surrounding metropolitan areas, you can typically expect your order to be delivered within 1 to 3 business days after it has been processed and dispatched from our warehouse.

If you are located in a regional area outside of Melbourne, delivery times may be slightly longer, typically ranging from 3 to 7 business days.

Please note that these timeframes are estimates and may be subject to change due to factors like weather conditions, public holidays, or other unforeseen circumstances.

What payment methods do you accept?

We accept the following payment methods for orders on our online wine shop in Australia, Melbourne:

Credit and Debit Cards: We accept credit and debit cards including Visa, MasterCard.
PayPal: You can securely complete your purchase using your PayPal account.
Bank Transfer: We also offer the option to pay via direct bank transfer. Please note that orders paid by bank transfer may take slightly longer to process as we wait for the payment to clear.

Please note that the availability of certain payment methods may be subject to change and may vary based on location. If you have any specific questions or need assistance with a particular payment method, please don’t hesitate to contact our customer support team (info@itsmywine.com.au).

Do you have any discounts?

Yes, we do offer discounts on our products. For first-time customers, we have an exclusive 10% discount available. Simply use the promo code ‘ITSMYWINE‘ during checkout to apply the discount to your first order.

Additionally, we occasionally run special promotions, discounts, and offers throughout the year. To stay updated on our latest deals, be sure to sign up for our newsletter and follow us on our social media channels. This way, you’ll be among the first to know about any new discounts or offers that become available.

Please note that only one promo code can be used per order, and discounts may not be applicable to certain limited-edition or specialty items. If you have any questions about our discounts or promotions, feel free to reach out to our customer support team for assistance (info@itsmywine.com.au).

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